Puck Schmuck, Redux

I don’t know if you’ve noticed, but the day after I posted the “Puck Schmuck” report, Orbitz changed the “puck schmuck” sign to “go ICE yourself.” Being the intrepid investigative reporter I am, I intrepiditly investigated the goings-on. Since everything occurs in “cyber”space, my investigations are really just emails to Orbitz. Here is the exchange:

Me

I am a big fan of your Orbiz Hockey game. Not only do I learn about the exciting services Orbitz offers, I get to have fun with a wonderfully designed electronic game! One thing troubles me and I’m hoping you can resolve my quandry:

In the background of the game, there are some people with signs. Now, imagine my surprise when a “wide” shot knocks them down! Hoo boy! A few days ago, one of the sign carriers held a sign saying “Puck Schmuck.” While I am no thin skinned nervous nellie, I thought the sign was a bit “risqu?,” as the French call it. When I played the game today, the guy carrying the sign now has a sign that reads “go ICE yourself.” Personally, I’m not afraid to take some good natured ribbing, and I found plenty of humor in the sign. The question is, though; why did you change the sign from “Puck Schmuck” to “go ICE yourself?”

Thank you for your great game and I eagerly look forward to your reply.

Sincerely,

Josh

Orbitz

Dear Josh,

Thank you for contacting Orbitz.We are glad you like our pop-up ads. However, I have forwarded yourissue to the appropriate department for further research.We value your feedback and sincerely appreciate your taking the time towrite to us.We value you as a customer and look forward to serving you again in thefuture.

Sincerely,

MandyOrbitz
Customer Servicewww.Orbitz.com
Most Low Fares Made Easy

I waited a few days and no research seemed forthcoming. I was getting anxious:

Dear Obirtz,

It has been several days since you forwarded my email to “the
appropriate department” and I am wondering about what further research has brought. Who made the decision to change the hockey sign from “Puck Schmuck” to “go ICE yourself?” Was this from Mr. Orbitz? Or did he delegate that responsibility? What fueled the decision? Did you get letters of complaint? There are many unanswered questions and I would greatly appreciate the answers to those many unanswered questions.

Thank you for your time and trouble.

Josh

Orbitz, again:

Dear Joshua,

Thank you for contacting Orbitz.

I apologize for the delay in getting back to you. Unfortunately, the research is taking longer than expected. Once our research has been completed and a resolution has been found, we will contact you. Your patience is greatly appreciated.

We value you as a customer and look forward to serving you again in the
future.

Sincerely,

Abraham
Orbitz Customer Service
www.Orbitz.com

Most Low Fares Made Easy

I get the feeling that they are not taking my request seriously. And, unfortunately, that’s where it stands. After the “holidays,” I will step up my investigations, probably with another email

Happy “Holidays.”